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Frequently asked questions

Check out our frequently asked questions, or for more assistance feel free to get in touch with our office team.

How do I book an appointment?

You can book an appointment via our online portal. Or you can contact our office team by emailing or by calling 0207 390 6225. The team are available to take your call on Monday – Friday from 9am – 5pm. Our team will help find you the earliest appointment possible with the most suitable specialist according to your needs. For patients with insurance, prior to booking you will need to contact your insurer to get a pre-authorisation code for any treatment.  If you are self paying, we will require payment of the appointment fee at the time of booking. 


What is your cancellation policy?

You can cancel your appointment up to 24 hours prior to the appointment time by calling the office team on 0207 390 6225. Failure to notify us before this time will result in a loss of your deposit.


Where is Miss Claire Mellon & Associates based?

The practice is on the fourth floor of 212 Great Portland Street, London, W1W 5QN. Click here for more information on where to find us. All of our consultants have admitting rights to The Portland Hospital.


How much can I expect to pay?

A breakdown of all of our fees, including the obstetrics packages, can be found here.


How do I pay for my appointment?

Self-paying patients:

Patients are required to pay for all clinic appointments on the day of attendance. Payment can be made by credit/debit card, and we accept all cards except AMEX. Payments can also be made online on or via bank transfer to: Miss Claire Mellon LTD, Lloyds TSB, Account Number: 26298660, Sort Code: 30-96-64. Please ensure that you provide the invoice number as a reference.

Insured patients: Our consultants are covered only by UK-based and international insurance companies listed below:

  • Aviva


  • AXA PPP International

  • BUPA

  • BUPA Global

  • Cigna UK

  • Exeter Family Friendly (AXA)

  • Freedom Health (AXA)

  • Health On Line (AXA)

  • Simply Health (AXA)

  • WPA

Pre-authorisation is required prior to your appointment. Provided that we have your membership number and a valid authorisation code, we will happily invoice your insurer directly. Patients attending without the appropriate authorisation from their insurance company will be required to pay for the appointment and reclaim from their insurers.


Is there a minimum age for an appointment?

Our consultants are able to see women aged 16 and over only. Those under the age of 18 must be accompanied by a parent or guardian for the duration of their appointment.

What specialist services do you offer?

We provide general gynaecological and obstetrical services, as well as specialist ultrasound scanning. Our full range of gynaecological services can be found here, and more information about our obstetric services can be found here.

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