Frequently asked questions

Check out our frequently asked questions, or for more assistance feel free to get in touch with our office team.

How do I book an appointment?

To book an appointment, please contact our office team by emailing admin@clairemellon.co.uk or by calling 0207 390 6225. The team are available Monday – Friday from 9am – 5pm. Our team will help find you the earliest appointment possible with the most suitable specialist according to your needs. For patients with insurance, prior to booking you will need to contact your insurer to get a pre-authorisation code for any treatment.

 

What is your cancellation policy?

You can cancel your appointment up to 24 hours prior to the appointment time by calling the office team on 0207 390 6225. Failure to notify us before this time will result in a £50 cancellation fee.

 

Where is Miss Claire Mellon & Associates based?

The practice is on the fourth floor of 212 Great Portland Street, London, W1W 5QN. Click here for more information on where to find us. All of our consultants have admitting rights to The Portland Hospital.

 

How much can I expect to pay?

A breakdown of all of our fees, including the obstetrics packages, can be found here.


 

How do I pay for my appointment?

Self-paying patients: Patients are required to pay for all clinic appointments on the day of attendance. Payment can be made by credit/debit card, and we accept all cards except AMEX. Payments can also be made via bank transfer to: Miss Claire Mellon LTD, Lloyds TSB, Account Number: 26298660, Sort Code: 30-96-64. Please ensure that you provide the invoice number as a reference.

Insured patients: Our consultants are covered only by UK-based and international insurance companies listed below:

  • Aviva

  • AXA PPP

  • AXA PPP International

  • BUPA

  • BUPA Global

  • Exeter Family Friendly (AXA)

  • General Medical

  • Healix

  • Health On Line (AXA)

  • Simply Health (AXA)

  • Vitality

  • WPA

Pre-authorisation is required prior to your appointment. Provided that we have your membership number and a valid authorisation code, we will happily invoice your insurer directly. Patients attending without the appropriate authorisation from their insurance company will be required to pay for the appointment and reclaim from their insurers.

 

Is there a minimum age for an appointment?

Our consultants are able to see women aged 16 and over only. Those under the age of 18 must be accompanied by a parent or guardian for the duration of their appointment.

 
What specialist services do you offer?

We provide general gynaecological and obstetrical services, as well as specialist ultrasound scanning. Our full range of gynaecological services can be found here, and more information about our obstetric services can be found here.

Is it safe for me to have the Covid-19 vaccine?

 

Should you have any questions about the vaccine relating to pregnancy or fertility, we recommend reading the Royal College of Obstetricians and Gynaecologists latest advice here and the British Fertility Society advice here. ​

With regards to fertility, Dr Edward Morris, President at the Royal College of Obstetricians and Gynaecologists has said:

 

“We want to reassure women that there is no evidence to suggest that Covid-19 vaccines will affect fertility. Claims of any effect of Covid-19 vaccination on fertility are speculative and not supported by any data."

With regards to pregnancy, The Royal College of Obstetricians Gynaecologists (RCOG) and the Royal College of Midwives (RCM) caution that pregnant women risk getting severely ill with COVID-19 and that the risks are greater further into pregnancy. The institutions acknowledged that there had been “mixed messages” about the safety of the vaccines for pregnant women, but experts now say it is clear that receiving the jab while pregnant is safe.