Frequently asked questions

Check out our frequently asked questions, or for more assistance feel free to get in touch with our office team.

General FAQ's

How do I book an appointment?

To book an appointment, please contact our office team by emailing or by calling 0207 390 6225. The team are available Monday – Friday from 9am – 5pm. Our team will help find you the earliest appointment possible with the most suitable specialist according to your needs. For patients with insurance, prior to booking you will need to contact your insurer to get a pre-authorisation code for any treatment.


What is your cancellation policy?

You can cancel your appointment up to 24 hours prior to the appointment time by calling the office team on 0207 390 6225. Failure to notify us before this time will result in a £50 cancellation fee.


Where is Miss Claire Mellon & Associates based?

The practice is on the fourth floor of 212 Great Portland Street, London, W1W 5QN. Click here for more information on where to find us. All of our consultants have admitting rights to The Portland Hospital.


How much can I expect to pay?

A breakdown of all of our fees, including the obstetrics packages, can be found here.


How do I pay for my appointment?

Self-paying patients: Patients are required to pay for all clinic appointments on the day of attendance. Payment can be made by credit/debit card, and we accept all cards except AMEX. Payments can also be made via bank transfer to: Miss Claire Mellon LTD, Lloyds TSB, Account Number: 26298660, Sort Code: 30-96-64. Please ensure that you provide the invoice number as a reference.

Insured patients: Our consultants are covered only by UK-based and international insurance companies listed below:

  • Aviva


  • AXA PPP International

  • BUPA

  • BUPA Global

  • Exeter Family Friendly (AXA)

  • General Medical

  • Healix

  • Health On Line (AXA)

  • Simply Health (AXA)

  • Vitality

  • WPA

Pre-authorisation is required prior to your appointment. Provided that we have your membership number and a valid authorisation code, we will happily invoice your insurer directly. Patients attending without the appropriate authorisation from their insurance company will be required to pay for the appointment and reclaim from their insurers.


Is there a minimum age for an appointment?

Our consultants are able to see women aged 16 and over only. Those under the age of 18 must be accompanied by a parent or guardian for the duration of their appointment.

What specialist services do you offer?

We provide general gynaecological and obstetrical services, as well as specialist ultrasound scanning. Our full range of gynaecological services can be found here, and more information about our obstetric services can be found here.

Is it safe for me to have the Covid-19 vaccine?


Should you have any questions about the vaccine relating to pregnancy or fertility, we recommend reading the Royal College of Obstetricians and Gynaecologists latest advice here and the British Fertility Society advice here. ​

Dr Edward Morris, President at the Royal College of Obstetricians and Gynaecologists has said:


“We want to reassure women that there is no evidence to suggest that Covid-19 vaccines will affect fertility. Claims of any effect of Covid-19 vaccination on fertility are speculative and not supported by any data."

Obstetrics FAQ's

What are the benefits of delivering privately?

Private pregnancy care provides you with continuity of care, allowing you to establish a connection with the person who will look after you during your pregnancy, labour, and birth. Many women feel reassured by the fact that an experienced senior consultant will be caring for you at all stages of your pregnancy.


Where will my baby be born?

Miss Mellon and Miss Afors provide delivery care at The Portland Hospital for Women and Children, which has an international reputation for clinical excellence. The maternity unit comprises of five delivery suites on a dedicated labour ward, and each delivery suite has its own birthing pool and operating theatre. There is a consultant anaesthetist on the delivery suite 24-hours-a-day, providing epidurals and emergency cover.


On the wards there are 30 bedrooms, all of which are en-suite. Experienced medical officers (obstetric, gynaecological, and paediatric) are in the hospital 24 hours a day, to offer assistance and advice in caring for your baby. For unexpected emergencies, the maternity service is also supported by a 24 hour on call theatre team, a neonatal intensive care unit and an adult high dependency unit.


What if I would prefer to have a caesarean section?

A caesarean section may be recommended for a variety of reasons, or may simply be your preferred method of delivery. Miss Mellon and Miss Afors are able to perform elective caesarean sections at The Portland Hospital. 

Is it safe for me to have the Covid-19 vaccine?


Should you have any questions about the vaccine relating to pregnancy or fertility, we recommend reading the Royal College of Obstetricians and Gynaecologists latest advice here